Return Policy & Information

Razor Edge Group does not offer free returns. All return shipping must be paid by the customer.

To be eligible for a return, your item must be in the same condition that you received it. The item(s) must be:

• unworn or unused
• have the original tags applied
• in its original packaging

To start a return, you can contact us at razoredgegroup@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package to us.

When you ship your item back to us, please ensure that you use proper care, handling and materials so that the item is not damaged on its way back to us. 

We recommend that you issue us a tracking number when your package is shipped to us so that we can keep an eye on it and ensure that your return is processed timely.

Items sent back to us without first requesting a return will not be accepted. Furthermore, you will be responsible for return shipping if needed.

Packages that are no longer wanted or needed when delivered
If you no longer need or want the item(s), simply refuse the package upon delivery without opening the package. You can also return the unopened package to the shipping company. Here are a few tips on where you can return an unwanted package:

• USPS Packages: Your local post office
• FedEx Packages: FedEx Office and Shipping Stores
• UPS Packages: UPS Store
• Amazon Packages: Refusal upon delivery only

Damaged and defective items 
In the case that the item(s) in your order is damaged or defective, please inspect the packaging in which the item(s) arrived. If you notice any damage on the packaging which can include tears, breaks, or cuts, please let us know right away. Inspect and test (when applicable) the item to ensure it is indeed damaged or defective.

If the item is in fact defective, please email us at razoredgegroup@gmail.com with the following information:

• If you ordered more than 1 item, which item is defective?
• The problem or issue you are facing with the item
• Photos that display the issue (when possible)

• Which item(s) is not correct?
• Photos of the item(s) you received, the packaging it was shipped in, and the label that was attached to the packaging

Every situation and solution differs based on various factors so please reach out to us via e-mail and we will ensure that we work it out with you.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Gift Cards
All gift cards are only available for use on razoredgegroup.com Our gift cards do not hold monetary value with any other retailer, company, banking institution, or other entity besides Razor Edge Group. All gift card sales are final. This means that there are no refunds, returns, or exchanges on gift cards purchased with Razor Edge Group.

Returns for Exchanges 

We are currently not accepting returns for exchanges. All returned items will be refunded when processed.

Returns for Refunds

Once your return is processed and approved, you will be issued a refund. You will be refunded the amount of the item purchased to the original payment method used upon purchase.

After your return is delivered, it may take anywhere from 2 - 14 business days for us to process your return. The time it takes for us to process your return is dependent on staff availability and volume of orders and returns we must process. If you do not receive a notification or update about a refund within 14 business days after delivery of your return, please reach out to us for an update.

Once you receive a notification of a refund, please allow up to 7 business days for the refund to process. The time it takes to receive your refund varies by banking institution. If you do not see a refund in the payment account associated with your order, please contact your banking institution for assistance.

Due to labor, handling, and supply costs, Razor Edge Group does not offer refunds on handling fees or shipping charges.

Restocking Fees & Return Refusals
All returned items are subject to a restocking fee or refusal upon delivery. Items that are subject to a restocking fee or refusal upon delivery include but are not limited to:

• Items that appear to be worn or used
• Items that are returned without original packaging or tags
• Items that are missing pieces, parts, accessories, or other contents that are supposed to be included with the item
• Items that are damaged due to improper packaging or handling during return shipping
• Items that are no longer in sellable condition
• Items that do not reflect what the customer requested to return
• Items that are not sold or shipped by Razor Edge Group
• Items that are returned without approval of return
• Items that are returned after our 30 day return policy regardless of whether or not it was approved

Items that are no longer in sellable condition will automatically be rejected. A customer that returns an item in unsellable condition is responsible for paying return shipping for us to send it back to them.

Incorrect Item Returned
Please ensure you are sending us the correct item that you requested to return. If you send us an item that does not reflect the item you requested to return, we cannot process a return. We are not obligated to issue any refunds nor are we responsible to pay for shipping to return the item to you.